---
title: DMS Installation Protocol
description: "- Ensure that local DB Server IP is set to static wherever possible. - Check PC specs (do not install if not adequate) - Check ping to server IP (do not install until ping response is adequate. Solve if not…"
url: "https://vmgexcellence.co.za/docs/dms-installation-protocol/"
updated: "2025-11-13"
category: VMG SUPPORT DEPARTMENT
tags:
  - Support
  - VMG DMS
---

# DMS Installation Protocol

- Ensure that local DB Server IP is set to static wherever possible.
- Check PC specs (do not install if not adequate)
- Check ping to server IP (do not install until ping response is adequate. Solve if not adequate)
- Configure Regional Settings
- Install DMS
- Install Crystal Reports
- Add VMG Icon to task bar
- Set to prompt on close Ensure user setup is correct
  o Only use the users real email address and cell number
  o Ensure user level is correct
- Install TeamViewer / Anydesk
  o Set to unattended access
  o Ensure that you can TeamViewer/Anydesk onto user PC using unattended access details.
- Install Radmin (if applicable)
  o Change Radmin Name to Comp Name and Username (Use CAPS only)
- Ensure that VMG logon works with user credentials
- Open various reports to ensure that reports open
- Click on all SysNav tabs to make sure they open correctly.
- Logout of VMG
- Ensure logon Screen is on screen with username correct and move mouse cursor to password field.
- Watch the user log on.
- Teach user how to use VMG Support
  o When you call support, make sure you have TV / Anydesk ready
  o Support closes at 16:30 and opens at 08:00