---
title: Support Department Knowledge Assessment
description: "The department that builds our reputation and makes us look GREAT! 1. Who is the Support Operations boss? 2. Who is supposed to be the most knowledgeable support person in VMG? 3. Why does the support department exist? 4. What…"
url: "https://vmgexcellence.co.za/docs/support-department-knowledge-assessment/"
updated: "2025-10-30"
category: ASSESSMENT TOPICS AND QUESTIONS
---

# Support Department Knowledge Assessment

The department that builds our reputation and makes us look GREAT!

1. Who is the Support Operations boss?
2. Who is supposed to be the most knowledgeable support person in VMG?
3. Why does the support department exist?
4. What is the support telephone number?
5. How many ways can VMG support be reached?
6. When answering the VMG support phone, what are the precise words to use?
7. How do you convey a positive tone over the telephone?
8. Where do we record our support tickets?
9. Why do we record ALL our support interactions?
10. How do you know that a support ticket has been closed?
11. Why do we record support tickets?
12. What website do you go to access support installation files?
13. Describe how to install a VMG database.
14. How do you access a customer’s emails?
15. Describe how to install TeamViewer/Anydesk on a user’s PC?
16. What is Radmin? Why do we use it?
17. What is meant by a local database?
18. How do you know if a database is local or hosted?
19. How do you know that communication has been successful?
20. What application needs to be installed to ensure that a client can open reports in DMS?
21. What needs to be enabled in DMS to prevent the system from closing immediately when clicking on the close icon at the top right?
22. Which computer system settings need to be changed for DMS & WMS to display the correct date format and currency, and how do you access these settings?
23. Why is it important to ensure that client backups are up to date?
24. What application do we use to transfer backups from the client to our local storage server?
25. What is the name of the server where these backups are stored?