At this stage, ALL your users will be expecting this email thanks to the chat you had with them about VMG when checking the environment after your demo and before you sent your quote.
The management of people’s expectations is amongst the most important skill sets to possess in VMG. Do this right and you will enjoy a very smooth onboarding process.
You would have recorded all users email address and names if you followed the demo steps to perfection.
People LOVE a warm and friendly welcome. Welcoming your users will go a long way to helping you get the most efficient start possible. If your users do not know what to expect they will not be ready for you, and you will face resistance. Having well informed users makes life easier for everyone.
TOP TIP: Be sure to always manage users’ expectations professionally. You are guaranteed to experience issues if anything is a surprise to your users. It is impossible to over document and/or communicate with your users.
Be sure to send many short form emails. This gets users accustomed to our brand and delivers content in small “bite sized” chunks.
VMG STANDARD WELCOME TO VMG EMAIL #
[SUBJECT: VMG Software warmly welcomes [dealership name]
Dear [User Name/s]
On behalf of the entire VMG Software team, we would like to wish you a very warm welcome to VMG Software.
We trust you will enjoy using our Dealership Management Software as much as we have enjoyed creating it for you.
VMG Software is enjoyed by hundreds of Independent Dealerships and Workshop across South Africa, and we are deeply grateful for the opportunity to be of excellent service to you and your team.
What to Expect Next
- Your VMG team will be creating and setting up your VMG database and installing VMG DMS on each of your workstations.
- We will be setting up TeamViewer or Anydesk and show you how to use it, so that you can make the best use of your VMG Support team, if needed.
- We will complete the system setup to ensure we are using the same stock codes and invoice numbers that are currently in use.
- From there, Phase 1 training will commence with [user 1] and [user 2]. This training will ensure that we are able to invoice vehicles from your VMG DMS from day 1.
- Regular progress reports and status update emails will be provided to keep us all informed as to the progress being made by the [dealership name] team.
- It’s going to be a ton of fun and you will enjoy greater control and ease of use, over the information you already process every day.
Please contact us, at any time, for any assistance that you may require. We are highly motivated and eager to be of service to you.
Our general support hours are from 08:00 to 16:30. I may not always be available on my cell phone due to the nature of my VMG role, however, there is a legendary support team eager to help in any way they can.
We look forward to celebrating you all as additional completely satisfied VMG Software customers. Thank you again, for the opportunity.
| Support Contact Details | ||
| Name | General Support | Account Manager – [Your full name] |
| Landline | 087 702 6300 | n/a |
| Cell | n/a | [your cell number] |
| support@vmgsoftware.co.za | [your email] | |
Please call or email us for any assistance you may require. We are very gladly, at your service.
Kindest Regards,
Your Signature here
