WMS Product Knowledge Builder

Get to know VMG WMS #

This section is intended to help you develop your VMG WMS product knowledge. 

There is no specific order. Your goal is to answer as many questions as you can.  

1. Describe the process, from demo to go live, you would use to onboard a new WMS client.
2. What is your primary objective on day 1 of user training?
3. When training at a workshop begins, how does your time management differ from that of a dealership in terms of your training program?
4. Talk me through the life cycle of a car through a workshop
5. Talk me through the life cycle of a client through a workshop
6. List the system navigation tabs in order in WMS and describe what each tab does?
7. How do I set the order number and job card number sequence in WMS?
8. What is a sublet?
9. A dealership has a dealership and a workshop, and they service their own cars. Describe what is needed to be done to ensure that internal orders can be created by the Dealership and job cards opened from those orders in the workshop.
10. Describe the accounting effects when ordering work internally and invoicing internally.
11. When are stock adjustments used and where in WMS can this be done?
12. How is it possible for a workshop to show negative parts stock?
13. When might it be acceptable for a workshop to go into negative stock?
14. Talk me through your method of conducting a stock take at a workshop?
15. What are the primary things to check to assess the health of a workshop database?
16. Which report shows me the profit I have made in my workshop?
17. I notice that my labour profit is not right. What could be wrong?
18. How do I add a technician so that they show the labour drop down on a job card?
19. What do I need to do in WMS if I want an accurate profit per technician?
20. What is wrong if you see, in BOLD red font, you stock month end needs to be run? Why is this a bad thing? How do you resolve it?
21. Can I turn off the Stock Month End warning? If yes, how?
22. Does WMS use AVERAGE COSTING, FIFO, or LIFO? Give a brief explanation of differences.
23. How many invoices can WMS generate in a single JobCard. Describe these invoices and how they are generated.
24. Describe the parts ordering process.
25. What inventory effects happen once a parts order is processed?
26. I want to create an order, but I do not want my inventory to be affected, how do I do this?
27. If I ordered the wrong part, how do I return it in WMS?
28. My workshop offers a special for a minor service. I want to create a JobCard template to use for every client that uses my special. How do I do this?
29. I have loaded a part onto a Counter Sale/Job Card, but I am unable to allocate discount to the part on the Counter Sale / Job Card part line. Why? How do I resolve this?
30. I need to credit an item from an invoice JobCard. How do i do this?
31. My client has a fleet of vehicles that they have serviced at my workshop. How do I add all their vehicles to their customer account?
32. I want to send a customer a statement. What is required to generate accurate customer statements and where can I print this report?
33. My workshop system is not automatically updating when a new version is released. What can cause this to happen?
34. How do I perform a stock take?
35. I want to use the WMS Mobile App. What can it do for my workshop?
36. I want to use my WMS Mobiel App to process my stock take? Can I do this? If yes, what is the process?
37. I am getting an ODBC error. What is this and what can cause this?
38. I need to prevent my service advisor from seeing the profit reports, how do I do this?
39. How many different JobCard print templates can I choose from?
40. I want to access the Setup Tab. Where is it and what is the password to access it? Why is there a password?
41. Who is RMI and MIWA?
42. I want to display the RMI logo ono my invoices, how do I do this?
43. I am a new WMS customer. I have 10 000 parts that I must load into the system, do I have to manually load them? Is there a fast way? Explain.
44. If I have too much stock of a specific item, how do I prevent my staff from ordering more?
45. I want to ensure that any sublet work I order is automatically marked up by 20%, how do I do this?
46. I must add a markup on an individual part, how do I do this?
47. I have a part number; my supplier uses a different number for that part. How do I ensure that I use my suppliers part number for that part the next time I order that part from them?
48. I want to send my customer an SMS to let him know his car is ready for collection. How do I do this?
49. How do I tell which makes and models of vehicles have the most profit for my workshop?
50. I want my technicians to start a timer when they start a job and stop the timer when they stop working on that job. What are my options and how do I set this up?