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Training Knowledge Assessment

1 min read

The more skilled you are as a trainer, the easier your support loads will become.

  1. Describe the 5 stages of trainee psychology?
  2. Which phycological state should you only ever start training anyone?
  3. What is the foundation of quality training methodology?
  4. Describe how you would identify whether or not a user is ready to commence training
  5. Describe to me your process to inform users of what they can expect?
  6. How do you know when someone has been properly trained?
  7. How does trainee expectation management affect you and your trainees?
  8. Describe how you manage user expectation management

Complete Trainer Assessment Package #

This package is designed for a one-on-one, in-person verbal conversation between the Assessor and the Trainer. The goal is to assess the Trainer’s deep comprehension of the Essential Training Delivery Module principles and their ability to apply them in real-world scenarios.

Assessment Informaiton can be found here – https://vmgexcellence.co.za/docs/essential-training-delivery/

Part 1: Assessment Questions (For the Assessor to Ask) #

The Assessor should ask these questions conversationally, prompting the Trainer to explain the why behind their actions.

1. Learner-Centricity and Planning #

  1. The module stresses Learner-Centricity. In your own words, what does that mean for you as a trainer before you even start the software demonstration, and how do you ensure it?
  2. Why is it mandatory to use real-world data and ensure the system is 100% set up before training starts? What is the risk if you train a user on test data?
  3. You start a session and the user is clearly anxious, quiet, and hesitant. What specific steps do you take in the first 15 minutes (Warm-Up) to address this, and why is this stage so critical?

2. Structured Delivery and Engagement #

  1. Describe the purpose and steps of The Three “Tells” and a Check. Why is the “Check” portion so much more effective than just asking, “Do you understand?”
  2. You are teaching a new administrator the invoicing process. After your demonstration (Modelling), how do you structure the next two deal files to maximize their Practice and Application and ensure they achieve true independence?
  3. Why does the module caution against over-informing users, and how do you implement chunking and pacing in a practical way?

3. Feedback and Remote Training #

  1. A user makes a crucial mistake by entering a cost into the wrong field, which inflates the stock value. How do you deliver Constructive Feedback using the module’s guidelines, ensuring it focuses on impact rather than judgment?
  2. You are conducting training over the phone. Since you lack visual cues, what are your two most important strategies for Effective Communication and Active Listening?

4. Verification and Improvement #

  1. How do you definitively verify training success for an accounting user according to the module? Why is simply saying “I feel confident” not sufficient?
  2. As a professional trainer, how do you utilize Continuous Improvement? Specifically, how do you use user mistakes and system changes to ensure your future training content remains high-quality?