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VALUES VISION MISSION STRATEGY

4
  • Our Core Values
  • Our Core Strategy
  • Our Mission
  • Our Vission

ONBOARDING NEW CUSTOMERS

18
  • OS Onboarding Guide – New Dealership
  • OS Onboarding Guide – Migrating Existing Dealership
  • The Onboarding Process
  • Expectation Management
  • The Demo
  • Demo Notes – by Kendall Adams
  • Quality User Experience
  • The Quote
  • Quote Notes – by Kendall Adams
  • Quote Mistakes
  • The Take-On
  • The Welcome Email
  • Install and Setup WMS
  • Progress Reports
  • Status Update Emails
  • User Alert Emails
  • DMS Onboarding Checklist
  • WMS Onboarding Checklist

VMG ACCOUNTING

16
  • DMS Accounting Take On Rules
  • WMS Accounting Take On Rules
  • DMS with WMS Accounting Take On Rules
  • Opening Balances Process
  • Cost of Sale @ Point of Sale Process
  • VMG MULTIBRANCH
  • Accounting Fundamentals
  • What type of bookkeeping platform is VMG?
  • Suggested Paperwork Process Flow
  • VMG Bookkeeping Process Flow
  • The Onboarding Process
  • Quality User Experience
  • Accounting Assessment
  • Inventory Costing Methods
  • User Alert Emails
  • VMG Bookkeeping Services Agreement

VMG WORKSHOP PRO

13
  • Jobcard Workflow
  • Inventory Costing Methods
  • WMS Onboarding Checklist
  • User Alert Emails
  • DMS & WMS Mobile Assessment
  • WMS Pro Assessment
  • The Onboarding Process
  • Install and Setup WMS
  • WMS Product Knowledge Builder
  • Inventory Costing Methods
  • Mobile App Stock Take
  • JobCard Timer
  • In Progress: DMS & WMS Integration

VMG DMS PRO

10
  • DMS 101 Practical Assessment
  • Transunion Pricing 2026
  • Managing Over Allowance
  • DMS Pro Health Check
  • Floor Plan Management
  • The Onboarding Process
  • DMS Onboarding Checklist
  • User Alert Emails
  • DMS & WMS Mobile Assessment
  • DMS Pro Assessment

WORKING WITH OTHERS

7
  • People Are Who You Make Them
  • Relationships & Influence
  • Problem Solving Step by Step
  • Quality User Experience
  • Mastering Effective Communication
  • Professional Selling
  • Expectation Management

ASSESSMENT TOPICS AND QUESTIONS

20
  • WMS 101 Practical Assessment
  • DMS 101 Practical Assessment
  • VMG Accounting 101 Test
  • High Level Knowledge Assessment
  • Add-Ons Department Knowledge Assessment
  • Support Department Knowledge Assessment
  • Technical Knowledge Assessment
  • Domains And Emails Knowledge Assessment
  • Society Knowledge Assessment
  • Industry Knowledge Assessment
  • Training Knowledge Assessment
  • Sales Knowledge Assessment
  • WMS Pro Assessment
  • DMS Pro Assessment
  • Accounting Assessment
  • Onboarding New Customers Asessment
  • DMS & WMS Mobile Assessment
  • CRM Assessment
  • Management Knowledge Assessment
  • Business Knowledge Assessment

VMG HIGH-LEVEL

4
  • What is VMG Software?
  • VMG Departments
  • Data Security and Confidentiality Policy
  • The VMG Service Ethos

VMG ADD ONS DEPT

2
  • VMG Website Templates 2025
  • Quick Guide: AutoTrader Feed

VMG FRONTLINE

13
  • 2026 Pricing (VAT Incl)
  • Install and Setup WMS
  • Quality Site Visits
  • Welcome to the VMG Frontline Team
  • What is VMG Software?
  • The Frontline Job Description
  • The Frontline Duties and Responsabilities
  • Our Culture
  • Our Commitment to the Motor Industry and VMG
  • VMG Departments
  • Our Competitors
  • Our Market
  • The VMG Service Ethos

VMG SUPPORT DEPARTMENT

3
  • DMS Installation Protocol
  • Install and Setup WMS
  • The VMG Service Ethos

MANAGEMENT & LEADERSHIP

6
  • How to make new staff members feel part of VMG
  • The Leadership Trifecta
  • Leadership: Accountability without Micromanagement
  • Leadership: Accountability – How to Build It
  • Management Basics
  • Leadership Styles

BUSINESS KNOWLEDGE

4
  • Business Agreements
  • Governments Role In Business?
  • How Business are Setup in South Africa?
  • Why Do Businesses Exist?

THE CAR PLACE

2
  • Transunion Pricing 2026
  • Reseller Products Sign Up process

VMG ONLINE

3
  • OS Onboarding Guide – Migrating Existing Dealership
  • Creating 3rd Party Vendor API Keys
  • OS Onboarding Guide – New Dealership

PROFESSIONAL USER TRAINING

3
  • The Essential Training Delivery Module
  • What is Leaner Centricity
  • Training Phases – WMS

VMG CRM

2
  • Questions the Sales Manager Needs to Answer
  • CRM Assessment
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VMG Departments

2 min read


Front Line #


Manage Sales and are “The Face” of VMG Software. Frontline ensures that our sales targets are
achieved and are responsible for building company cash flows. Frontline are the most senior support
team members we have in VMG and are able to perform most support tasks onsite.

Support Department #


Responsible for making sure our users love VMG. Knowledgeable on all things VMG our support team is
able to solve almost any support call in less than 60 seconds. We place the highest value in our user
support and are famous for our service delivery to our users.

Add on Products Department #


Handles CRM, Website Development, Webmaster (Feeds), Mobile and Docstore. Handles back channel
communications with 3rd party role players such as cars.co.za and helps make all the moving parts in this
department run smoothly.

Back End Development #


This team helps manage VMG DMS development requirements and also create all the necessary web
services that integrate VMG products to 3rd party and internal applications. They help make sure that
every product runs smoothly when speaking to other products.

Website Development #


Handle day to day website development and maintenance for clients. They also manage the front end
development for Best Price, Blue Chip Dealers, The Car Place and NuWeb.

Web Applications Development #


Manage web driven applications where data is stored and retrieved online. Cover products such as
VMGOS and Best Price.


Mobile App Development #


Responsible for all products used on mobile devices.


Dev Ops #


Responsible for ensuring that all system architecture and server infrastructure and deployment works
smoothly. There are many moving parts in the VMG eco-system. Devops makes sure it is safe and sound.

Human Resources Department #


Ensures we are all paid on time, accurately and that we get our pay slips. Manages leave requests and is
there to assist in all your human resource requirements. Even if you just need to chat. HR is there to
help you.

Accounts Department #


Handles monthly invoicing to all clients, processes day to day bookkeeping and helps make sure all our
admin processes are under a constant state of improvement wherever possible.

Updated on October 28, 2025
Table of Contents
  • Front Line
  • Support Department
  • Add on Products Department
  • Back End Development
  • Website Development
  • Web Applications Development
  • Mobile App Development
  • Dev Ops
  • Human Resources Department
  • Accounts Department