The department that builds our reputation and makes us look GREAT!
- Who is the Support Operations boss?
- Who is supposed to be the most knowledgeable support person in VMG?
- Why does the support department exist?
- What is the support telephone number?
- How many ways can VMG support be reached?
- When answering the VMG support phone, what are the precise words to use?
- How do you convey a positive tone over the telephone?
- Where do we record our support tickets?
- Why do we record ALL our support interactions?
- How do you know that a support ticket has been closed?
- Why do we record support tickets?
- What website do you go to access support installation files?
- Describe how to install a VMG database.
- How do you access a customer’s emails?
- Describe how to install TeamViewer/Anydesk on a user’s PC?
- What is Radmin? Why do we use it?
- What is meant by a local database?
- How do you know if a database is local or hosted?
- How do you know that communication has been successful?
- What application needs to be installed to ensure that a client can open reports in DMS?
- What needs to be enabled in DMS to prevent the system from closing immediately when clicking on the close icon at the top right?
- Which computer system settings need to be changed for DMS & WMS to display the correct date format and currency, and how do you access these settings?
- Why is it important to ensure that client backups are up to date?
- What application do we use to transfer backups from the client to our local storage server?
- What is the name of the server where these backups are stored?