- Ensure that local DB Server IP is set to static wherever possible.
- Check PC specs (do not install if not adequate)
- Check ping to server IP (do not install until ping response is adequate. Solve if not adequate)
- Configure Regional Settings
- Install DMS
- Install Crystal Reports
- Add VMG Icon to task bar
- Set to prompt on close Ensure user setup is correct
o Only use the users real email address and cell number
o Ensure user level is correct - Install TeamViewer / Anydesk
o Set to unattended access
o Ensure that you can TeamViewer/Anydesk onto user PC using unattended access details. - Install Radmin (if applicable)
o Change Radmin Name to Comp Name and Username (Use CAPS only) - Ensure that VMG logon works with user credentials
- Open various reports to ensure that reports open
- Click on all SysNav tabs to make sure they open correctly.
- Logout of VMG
- Ensure logon Screen is on screen with username correct and move mouse cursor to password field.
- Watch the user log on.
- Teach user how to use VMG Support
o When you call support, make sure you have TV / Anydesk ready
o Support closes at 16:30 and opens at 08:00
