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VALUES VISION MISSION STRATEGY

4
  • Our Core Values
  • Our Core Strategy
  • Our Mission
  • Our Vission

ONBOARDING NEW CUSTOMERS

19
  • Project Management 101
  • OS Onboarding Guide – New Dealership
  • OS Onboarding Guide – Migrating Existing Dealership
  • The Onboarding Process
  • Expectation Management
  • The Demo
  • Demo Notes – by Kendall Adams
  • Quality User Experience
  • The Quote
  • Quote Notes – by Kendall Adams
  • Quote Mistakes
  • The Take-On
  • The Welcome Email
  • Install and Setup WMS
  • Progress Reports
  • Status Update Emails
  • User Alert Emails
  • DMS Onboarding Checklist
  • WMS Onboarding Checklist

VMG ACCOUNTING

16
  • DMS Accounting Take On Rules
  • WMS Accounting Take On Rules
  • DMS with WMS Accounting Take On Rules
  • Opening Balances Process
  • Cost of Sale @ Point of Sale Process
  • VMG MULTIBRANCH
  • Accounting Fundamentals
  • What type of bookkeeping platform is VMG?
  • Suggested Paperwork Process Flow
  • VMG Bookkeeping Process Flow
  • The Onboarding Process
  • Quality User Experience
  • Accounting Assessment
  • Inventory Costing Methods
  • User Alert Emails
  • VMG Bookkeeping Services Agreement

VMG WORKSHOP PRO

14
  • PREPARING PARTS FOR WEBSITE DISPLAY
  • Jobcard Workflow
  • Inventory Costing Methods
  • WMS Onboarding Checklist
  • User Alert Emails
  • DMS & WMS Mobile Assessment
  • WMS Pro Assessment
  • The Onboarding Process
  • Install and Setup WMS
  • WMS Product Knowledge Builder
  • Inventory Costing Methods
  • Mobile App Stock Take
  • JobCard Timer
  • In Progress: DMS & WMS Integration

VMG DMS PRO

10
  • DMS 101 Practical Assessment
  • Transunion Pricing 2026
  • Managing Over Allowance
  • DMS Pro Health Check
  • Floor Plan Management
  • The Onboarding Process
  • DMS Onboarding Checklist
  • User Alert Emails
  • DMS & WMS Mobile Assessment
  • DMS Pro Assessment

WORKING WITH OTHERS

8
  • Project Management 101
  • People Are Who You Make Them
  • Relationships & Influence
  • Problem Solving Step by Step
  • Quality User Experience
  • Mastering Effective Communication
  • Professional Selling
  • Expectation Management

ASSESSMENT TOPICS AND QUESTIONS

20
  • WMS 101 Practical Assessment
  • DMS 101 Practical Assessment
  • VMG Accounting 101 Test
  • High Level Knowledge Assessment
  • Add-Ons Department Knowledge Assessment
  • Support Department Knowledge Assessment
  • Technical Knowledge Assessment
  • Domains And Emails Knowledge Assessment
  • Society Knowledge Assessment
  • Industry Knowledge Assessment
  • Training Knowledge Assessment
  • Sales Knowledge Assessment
  • WMS Pro Assessment
  • DMS Pro Assessment
  • Accounting Assessment
  • Onboarding New Customers Asessment
  • DMS & WMS Mobile Assessment
  • CRM Assessment
  • Management Knowledge Assessment
  • Business Knowledge Assessment

VMG HIGH-LEVEL

6
  • Food for Thought: LLM Threat to VMG SaaS
  • Project Management 101
  • What is VMG Software?
  • VMG Departments
  • Data Security and Confidentiality Policy
  • The VMG Service Ethos

VMG ADD ONS DEPT

2
  • VMG Website Templates 2025
  • Quick Guide: AutoTrader Feed

VMG FRONTLINE

13
  • 2026 Pricing (VAT Incl)
  • Install and Setup WMS
  • Quality Site Visits
  • Welcome to the VMG Frontline Team
  • What is VMG Software?
  • The Frontline Job Description
  • The Frontline Duties and Responsabilities
  • Our Culture
  • Our Commitment to the Motor Industry and VMG
  • VMG Departments
  • Our Competitors
  • Our Market
  • The VMG Service Ethos

VMG SUPPORT DEPARTMENT

3
  • DMS Installation Protocol
  • Install and Setup WMS
  • The VMG Service Ethos

MANAGEMENT & LEADERSHIP

7
  • Project Management 101
  • How to make new staff members feel part of VMG
  • The Leadership Trifecta
  • Leadership: Accountability without Micromanagement
  • Leadership: Accountability – How to Build It
  • Management Basics
  • Leadership Styles

BUSINESS KNOWLEDGE

5
  • Project Management 101
  • Business Agreements
  • Governments Role In Business?
  • How Business are Setup in South Africa?
  • Why Do Businesses Exist?

THE CAR PLACE

2
  • Transunion Pricing 2026
  • Reseller Products Sign Up process

VMG ONLINE

3
  • OS Onboarding Guide – Migrating Existing Dealership
  • Creating 3rd Party Vendor API Keys
  • OS Onboarding Guide – New Dealership

PROFESSIONAL USER TRAINING

3
  • The Essential Training Delivery Module
  • What is Leaner Centricity
  • Training Phases – WMS

VMG CRM

2
  • Questions the Sales Manager Needs to Answer
  • CRM Assessment

VMG LAB DEPARTMENT

5
  • Protected: Report Requirements
  • Protected: Ticket Point System
  • Protected: Ticket Life Cycle
  • Protected: VMGOS Deployment – Backend
  • Protected: VMGOS Deployment – Frontend
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Our Culture

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We are committed to a state of constant self-improvement.

  1. We are always impeccable with our words. We speak well. We mean well. We always mean
    what we say. We speak deliberately. We think before we speak. We always honour our word.
  2. We do not make assumptions unnecessarily.
  3. We think and always honour win-win relationships.
  4. We do not take customer feedback personally, but we take everything we do personally, and we
    do everything we can to make our users love our work.
  5. We always do our best. In all circumstances.
  6. We pay great attention to detail. The little things matter.
  7. We are excellent communicators.
  8. We see the big picture and how our actions, thoughts and words affect the big picture.
  9. We take the time to learn about every department in the business and their specific purposes.
  10. We possess and always use outstandingly good manners
  11. We always empathise with our users and serve them with purpose
  12. We always strive to ensure we have an outstanding reputation for our professionalism,
    efficiency, knowledge, and the manner with which we conduct ourselves
  13. We work hard and we work smart.
  14. We have unwavering loyalty to the VMG vision, mission and strategic objectives, our team, and
    our users.
  15. We have purpose and personal life goals that are aligned with VMG’s goals.
  16. We possess a very deep understanding of our business, our users, our products, and our
    industry.
  17. We are always happy to go beyond the call of duty to help our team and our users.
  1. We never let money get in the way of a great relationship.
  2. We always do the right thing and never cause harm.
  3. We do what we can to help people to solve our users and the trades problems, no matter how
    big or small. Even if this means referring a client to another company for a solution, they need
    but we cannot provide.
  4. We solve problems once on the first go so that we do not have to waste clients time or our own
    by having to solve the same problem more than once.
  5. Stand up for the people that everyone overlooks. We help them become strong.
  6. We like to roll up our sleeves and get the job done professionally and efficiently.
  7. We solve user queries immediately and do not stop until the user is 100% satisfied.
  8. We provide stable and user-friendly software products.
  9. Our pricing will always remain inexpensive for the products and service we provide
  10. We treat all users with respect and gratitude. Without our users, we cannot exist. They are the
    reason we are employed.
Updated on October 28, 2025